Privacy Policy

At Zermano (zermano.com), your privacy is our priority. We are committed to safeguarding your personal information and ensuring transparency about how we handle your data, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Zermano is a UK-based online retailer specialising in men’s fashion. Our registered address is London, UK. For data protection purposes, Zermano is the data controller of your personal information.

If you have any questions about this policy or how we process your data, you can contact us at:
📧 contactzermano@gmail.com

2. What Information We Collect

We may collect and process the following types of personal data:

  • Full name

  • Email address

  • Shipping and billing addresses

  • Phone number

  • Payment details (processed securely through Stripe)

  • Order history

  • IP address and browser/device information

  • Behavioural data via Google Analytics and advertising pixels (Google and Facebook)

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer service and respond to inquiries

  • Detect and prevent fraud or misuse of our services

  • Improve our website and user experience via analytics and performance tracking

  • Show relevant ads and content through retargeting tools (Google & Facebook)

Note: We do not send marketing emails.

4. Legal Basis for Processing

We rely on the following lawful bases to process your personal data:

  • Contractual obligation: to process and fulfil your order

  • Legal obligation: for tax and record-keeping purposes

  • Legitimate interests: to improve our services and prevent fraud

  • Consent: for analytics and advertising tracking (where required)

5. Sharing Your Data

We only share your personal data when absolutely necessary, including:

  • With delivery and logistics partners to ensure your order reaches you

  • With Stripe, our payment processor, to securely handle transactions

  • With Google and Facebook for analytics and advertising insights

All third parties are required to process your data securely and lawfully.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies for:

  • Website performance and usage analytics (Google Analytics)

  • Personalised advertising (Google Pixel and Facebook Pixel)

You can manage your cookie preferences through your browser settings at any time.

7. Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this policy, including legal, accounting or reporting requirements.

8. Your Rights (UK GDPR)

Under the UK GDPR, you have the following rights:

  • Right to access – You can request a copy of the personal data we hold about you

  • Right to rectification – You can ask us to correct inaccurate or incomplete data

  • Right to erasure – You can request the deletion of your data in certain circumstances

  • Right to restrict processing – You can ask us to limit how we use your data

  • Right to object – You can object to certain types of processing (e.g. profiling)

  • Right to data portability – You can request your data in a structured format

To exercise your rights, contact us at: contactzermano@gmail.com

9. Children’s Privacy

While our products are suitable for all ages, our website and services are not intended for use by children under 13 without the supervision of a parent or guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email or on our website.

11. Contact Us

If you have questions or concerns about this policy or your personal data, contact us at:
📧 contactzermano@gmail.com