Terms and Conditions

These Terms and Conditions govern your use of the website zermano.com and your relationship with Zermano. By accessing or purchasing from our site, you agree to be legally bound by these terms. If you do not agree, please refrain from using our website.

1. Company Information

Zermano
Registered in: London, UK
Contact: contactzermano@gmail.com

2. Use of the Website

  • You must be at least 16 years old to use this website.

  • You agree to use the site for lawful purposes only.

  • You must not misuse the website (e.g. hacking, transmitting viruses, or fraudulent orders).

We reserve the right to suspend or terminate access to users who violate these terms.

3. Orders and Contract Formation

  • All orders are subject to availability and acceptance by Zermano.

  • Once you place an order, you will receive an email confirmation. This email does not constitute acceptance.

  • A contract is only formed when your order is dispatched.

  • We reserve the right to cancel or refuse any order, including for pricing errors or stock issues.

4. Product Information

  • We make every effort to display product colours, sizes, and descriptions accurately.

  • Slight variations may occur due to screen settings or photography.

  • All prices are in GBP (£) and include applicable VAT, where relevant.

5. Payment

  • We accept secure payments via Stripe.

  • Orders will only be processed once payment has been authorised and received.

  • We do not store or have access to your full payment details.

6. Shipping and Delivery

  • We currently deliver within the United Kingdom.

  • Estimated delivery times are provided at checkout and may vary based on location and courier delays.

  • Full details are outlined in our Shipping Policy.

7. Returns and Refunds

  • You have the right to cancel and return your order within 14 days of delivery under UK law.

  • Returned items must be unworn, unused, and in original packaging.

  • Full terms are outlined in our Refund Policy.

8. Intellectual Property

All content on this website (including logos, text, images, and designs) is the property of Zermano or its licensors. It may not be copied, reproduced or used without written permission.

9. Privacy and Data Protection

Your personal data is handled in accordance with the UK GDPR and our Privacy Policy. By using our site, you consent to the processing of your data as described.

10. Liability

  • We are not liable for any indirect or consequential losses arising from use of our site or products.

  • Nothing in these terms excludes our liability for death or personal injury caused by negligence or for fraud.

  • We are not responsible for delays or failures beyond our control (e.g. natural disasters, courier strikes).

11. Governing Law

These terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

12. Changes to These Terms

We may revise these Terms and Conditions from time to time. The updated version will be published on this page with the effective date.

13. Contact Us

For questions or concerns about these terms, please contact:
📧 contactzermano@gmail.com